Shipping & Returns
USA Formulated. EU Delivered. Zero Customs.
Fast, Secure & Insured Delivery
We have solved the biggest problem for European researchers: Customs & Risk.
All our products are imported in bulk to our sterile logistics hub within the European Union. When you order, your package ships intra-EU. No cross-border inspections, no import holds, and no unexpected VAT duties.
| Destination | Delivery Time | Insured Cost | Courier |
|---|---|---|---|
| Central Europe Germany, France, Netherlands, Belgium, Austria |
2 - 4 Business Days | €19.90 Free over €250 |
DHL / DPD |
| Southern & Eastern Europe Italy, Spain, Poland, Romania, Bulgaria, Greece |
3 - 6 Business Days | €19.90 Free over €250 |
Speedy / Econt / Post |
| Rest of Europe Scandinavia, Ireland, Baltics |
4 - 7 Business Days | €24.90 Free over €250 |
Tracked Air Mail |
100% Discreet Packaging
Your privacy is paramount. We understand that research requires discretion.
- Plain Box: We ship in standard brown cardboard boxes or padded envelopes.
- No Logos: There are no mentions of "Peptides", "X LAB", or "Research" on the external label.
- Sender Name: The sender will be listed as a generic fulfillment center or private name.
Reship Policy (Delivery Guarantee)
Every order includes our Delivery Insurance. While 99.9% of our intra-EU shipments arrive without issue, if your tracking number shows no movement for 14 days or if the package is confirmed lost by the courier, we will reship your order 100% free of charge.
Returns & Refunds
Due to the sensitive nature of research chemicals and to maintain our strict quality control standards, we cannot accept returns of opened or breached products.
If you receive a damaged item (broken vial during transit), please take a clear photo and email it to support@xlabpeptides.com within 48 hours of delivery. We will issue an immediate replacement or store credit.